APOEL clear at the top after win over Anorthosis

first_imgCyprus champions APOEL have gone three points clear of Apollonas at the top of the table after a hard-fought 2-0 win over Anorthosis on Wednesday evening at the GSP stadium.The Nicosia giants had to wait until the 65th minute to open the scoring through Gustavo Manduca, with Stathis Aloneftis sealing the win 15 minutes from time.Omonia were also in action against newly-promoted Othellos Athienou. The Greens were frustrated throughout the game, but just when it seemed that the match would end goalless, Mickael Pote had other ideas, scoring a dramatic last-minute winner.APOEL now have 12 points after a perfect four straight league wins, with Omonia a further five points behind.last_img

Read More »

Promises…

first_img…and liesEver since Walter Raleigh went up the Essequibo River in search of “El Dorado”, the city of gold, Guiana was sold as a land full of potential and opportunity. Raleigh, of course, was tossed into the Tower of London (literally) when his promises to Queen Elizabeth (the 1st…not this one!!…she’s not THAT ancient!!) weren’t kept!! But we did make a whole lotta Europeans rich from our Guyana gold sugar crystals, didn’t we??For hundreds and hundreds of years, we certainly did!! African slaves toiled away while they were treated to salutary applications of the ubiquitous whip on their backs to produce that crystal gold. The Portuguese and Indians followed them to add to the wealth of Britain, but even with that, not a few of them lost their heads. So you would think we’d be a bit leery when a fresh set of outsiders appear off our shores with “billowing sails” promising to “develop” our potential, wouldn’t you?After all, fool me once, “shame of you”, and fool me twice “shame on me”!!In our case, maybe we can get away by saying that the first “fooling” was hundreds of years ago, and our “foolers” had germs, guns and steel to our bows and arrows. But what’s our excuse this time, with the oil potential?Well, actually, we can kinda appreciate that Janet Jagan pulled off a master stroke in 1999 when she inveigled Exxon and Shell to take first dibs on the possibility of oil in the deep-water Atlantic off our shores.After all, Hugo Chavez had just been elected President of Venezuela, and was breathing fire and brimstone on our western borders. Janet’s move to allocate 600 blocks – 10 times the legal limit – is being criticised now. But hindsight’s always 20/20, isn’t it?? Who knew then they’d be so many oil geysers under our Atlantic? No one, including the PNC, said anything then. They almost tripped over themselves to congratulate her strategic move.But what was Trotman’s excuse in 2016 when he was changing the Exxon contract from an exploration one to a production one – and oil had already been struck? One newspaper’s blaming Exxon…but what about Trotman??A contract with a moron may be voidable, but didn’t Trotman boast that he was trained at Harvard in negotiating techniques?? They don’t accept morons, do they? So how about grilling him about those terms he offered to those Houston lawyers??But what about the Tullow 1% royalty…when he’d already boasted he’d browbeaten Exxon to DOUBLE their 1% to 2? What strategic interest was Tullow protecting?Trotman said he was INSTRUCTED to offer those terms. Let’s have a clue about who it was?Is he immune from prosecution?…on Kitty MarketThe Kitty Market has been around for quite a while; since 1882, to be exact. And in that time, you can be sure it experienced the good, the bad and the ugly in administration. But which one can possibly beat the PNC Mayoral duo of Patricia Chase Green and her sidekick Royston King?? Their tale is one even a fiction writer wouldn’t dare conjure up? Readers would reflexively say, “Naah!! Even the three stooges couldn’t be so bad!!In Feb 2016, the dyspeptic dup promised to completely rebuild the Kitty Market, and have it ready for the May Jubilee Bash. The 178 stalls were to be air-conditioned, since the design allowed no ventilation. And there was to be an automatic switchover generator; a refrigeration section for fish and meat; a rates and taxes centre; community hall and municipal clinic etc!! All for a mere $240 million – which the MC&CC didn’t have.In May 2016, the date was pushed back to November by Town Clerk Royston King, then the 1st quarter of 2017, then 2018, then 2019.And now? Manyana!!…on sugar tourismWe continue to pile up operating losses in sugar. But the Govt’s now opening the remaining 3 sugar estates to “sugar tourism”.So we’ll now subsidise the industry for the tourists?? But couldn’t for sugar workers?last_img read more

Read More »

Duo charged with threatening language, behaviour granted bail

first_imgAlex Rowe, a 41-year-old labourer, and Romel Archer, a 21-year-old constable attached to Bosai Minerals Group Guyana Incorporated (BMGGI), were granted bail by Magistrate Clive Nurse on charges of making use of threatening behaviour.The duo, both of Block 22 Squatting Area, Wismar, Linden, appeared at the Linden Magistrate’s Court accused of making use of threatening language and behaviour to Pamela Abrams, the Virtual Complainant (VC), on Wednesday, September 7 at the above mentioned area.Both men pleaded not guilty to the charge and were granted $10,000 bail each.Meanwhile, Rowe was charged separately with unlawfully making use of threatening language against the VC at the same address on Friday, August 12. He pleaded not guilty to the charge and was granted $10,000 bail.The men are scheduled to return to court on November 15.last_img read more

Read More »

City looking to hire ‘Moose Whisperer’

first_imgIf you’ve read this far and still didn’t realize today is April 1, then start at the beginning of the article and try again. Happy April Fools. FORT ST. JOHN, B.C. – The City of Fort St. John and Tourism Fort St. John announced this morning that they’ll be partnering on a pilot project aimed to attract more tourists to the city.According to Communications Coordinator Ryan Harvey, the first phase of the project includes the hiring of a Moose Whisperer, with the key responsibility of attracting moose to local parks. Additionally, moose feeding stations will be installed in City parks over the next few weeks; allowing residents and tourists alike the ability to interact with the animals in a completely unique way.“This is a great opportunity to showcase our natural beauty while attracting more tourists and adding to the local economy,” said Tourism Fort St. John Board Chair Mike Whalley. “I mean who wouldn’t want to get up close and feed a moose.”- Advertisement -“We hope citizens welcome the moose into our parks and begin to think of them as part of our community,” Parks Manager Ray Avanthay added. “By introducing moose into our City Parks, we are able to reallocate our arborist duties allowing them to plant additional trees in other parks.”If you are interested in viewing the complete job description or applying for the position please visit fortstjohn.ca/moose-whisperer.“We are really excited by this partnership and the benefit to the community will be astronomical,” said Mayor Lori Ackerman. “Internationally, ungulate admirers seek these opportunities and plan their vacations around the opportunity for safe interactions with these majestic animals.”Advertisementlast_img read more

Read More »

Galaxy lose Beckham, game

first_imgSOCCER: Pachuca wins a stirring SuperLiga title game. Becks’ injury could be serious. By Billy Witz STAFF WRITER It ended with David Beckham in a gray suit, arm-in-arm with the his Galaxy teammates on the sidelines, and it ended with Abel Xavier watching his penalty kick sail far wide of the post. But after more than two hours filled with twists and turns – including one to Beckham’s right knee – and scintillating and inspiring soccer, it ended like it always seems to for the Galaxy in this season gone wrong. When Xavier fooled Pachuca goalkeeper Miguel Calero, but pushed his shot wide right, it lifted the best team in Mexico to a 4-3 victory before 12,500 at the Home Depot Center when penalties were needed to settle a 1-1 tie after 120 minutes. If the Galaxy could take solace from playing by far its best game of the season – despite losing Beckham in the 29th minute, the latest in a long line of injuries this season – the defeat nevertheless deprived them of their one chance at forgetting their lost season for a day. After tying the goal on a spectacular bicycle kick by Chris Klein in the 93rd and next-to-last minute of regulation, the Galaxy seemed to have both hands on the trophy when Pachuca’s Marvin Cabrera watched his penalty shot ricochet off the cross bar. That left the Galaxy, at 3-3, with a chance to win when Landon Donovan stepped to the penalty spot. Not having missed a penalty shot in two years while playing for the Galaxy and the United States, he did his ritual kneel for a moment, then rose up, crossed himself, kissed his finger tips and ran up to the ball. But Calero read his shot to the left post and palmed it wide, leaving Donovan holding his head in his hands. Carlos Rodriguez then put his next shot past Galaxy goalkeeper Joe Cannon, setting the stage for Xavier’s miss. When he did, Calero – who guessed correctly on every shot but Xavier’s – ran with his arms outstretched and greeted his teammates, who bounced up and down, celebrating their fourth title in the last nine months and the $1 million prize that went to the winners of the inaugural tournament. Despite a furious second-half effort, it appeared that injury and insult would be the story for the Galaxy when Beckham limped off the field shortly after Peter Vagenas had knocked a goal into his own net. But in one last push, Galaxy fullback Mike Randolph’s header bounced off the cross bar and into the air. When Luis Gabriel Rey headed his clearance attempt into the air, the Galaxy’s Troy Roberts challenged Leopardo Lopez for another header. The ball ricocheted toward the right of the goal where Klein, the 32-year-old midfielder with his back turned to the goal, flipped in the air and riffled a shot into the back of the net. The goal came after a furious second-half onslaught by the Galaxy and only after Calero turned aside a half-dozen dangerous chances. In the two 15-minute periods of extra time, there were few dangerous chances – Cannon sprawling to tip wide a shot that had deflected off the head of Xavier, and Pachuca defender Leobardo Lopez tracked down Edson Buddle on a break away and blocking his shot with a well-timed slide tackle. Despite the Galaxy’s woeful MLS season – Real Salt Lake’s victory Wednesday night over Kansas City dropped the Galaxy into last place among the league’s 13 teams – and the crowd being limited to less than half the stadium’s 27,000-seat capacity because of a conflict with the start of classes at Cal State Dominguez Hills, the title game had a big-game feel to it. After 120 minutes, the fans weren’t disappointed. Yet the way it began, it looked like more of the same for the Galaxy, who have just three MLS games over the last five months. Pachuca took the lead in the 28th minute, when Christian Gimenez’s blistering cross from the left corner was knocked into the Galaxy net by Vagenas, who had raced back and attempted to clear it. Instead, he and the ball ended up in the back of the net. Almost immediately after the goal, the Galaxy attempted to counter strike. Donovan carried the ball into the left corner where he back-heeled the ball into space, leaving it a good 10 yards between Beckham and Pachuca midfielder Fernando Salazar who had dropped back to defend. The two players raced to the 50-50 ball, each squaring their right foot and planting it into the ball. Salazar, arriving an instant before Beckham, won the ball and Beckham tumbled to the turf, where he lay face down. As the crowd gasped, Beckham slowly rose and hobbled to the corner where he was met by Galaxy trainer Ivan Pierra. As he walked to the bench, he passed by Salazar, who was also on the sideline being attended to with a sprained knee that forced him to leave, too. When Beckham reached the sideline, he sat forlornly on the bench, while trainers attended to his leg and packed his right ankle in ice. After first being termed a strain, the injury was downgraded to a sprain after Beckham was examined at halftime. A strain is an injury to the muscle, a sprain to a ligament. “At this stage it doesn’t feel good. We’ll have to wait and see,” Beckham said. billy.witz@dailynews.com160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!last_img read more

Read More »

Around Pasadena

first_imgLA MIRADA – Members of the Robert F. Kennedy Democratic Club will discuss universal health care and the ballot measures in the Nov. 7 election at their meeting at 7p.m. Tuesday at the Sizzler Restaurant, 15252 E. Rosecrans Ave. For more information, call John Smith, (562) 943-8527. Home upgrade grants available SOUTH WHITTIER – Home-improvement grants for low-income households are available for qualified property owners. AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREThe joys and headaches of holiday travel: John PhillipsResidents of South Whittier, Hacienda Heights or Rowland Heights may qualify for up to a $5,000 grant through the county’s Community Development Commission. Workshops about the program are held from 6 to 8 p.m. Thursdays at the Community Resource Center, 10750 Laurel Avenue. To pre-register for an upcoming workshop, call (562) 946-2425. Tutors sought for adult literacy SANTA FE SPRINGS – The library is seeking volunteer tutors for its adult-literacy program. The next adult-tutor training workshop will be held from 6:30 to 9:30 p.m. Oct. 17, 19, 24 and 26. Volunteers must attend all sessions. Tutoring can be one-on-one or in small groups. For more information, call (562) 868-7738. Medicare members offered flu shots WHITTIER – Free flu shots for Medicare recipients will be available from 9 a.m. to noon Tuesday at Posada Whittier, 8190 S. Painter Ave. Those with HMO health care plans can also receive a flu shot for $25. For more information, call (562) 945-2651. Family Fiesta set for weekend LA MIRADA – St. Paul of the Cross Church, 14020 Foster Road, will hold its annual Family Fiesta from 5 to 11 p.m. Friday, noon to 11 p.m. Saturday and noon to 9 p.m. Sunday. There will be bingo, raffles, food vendors, games and live music. Admission is free. For more information, call (562) 921-2914. Church to offer holiday shopping WHITTIER – St. Bruno Church will open a holiday boutique with items for Halloween, Thanksgiving and Christmas for sale. Candles, jewelry, glassware, yard signs, wreaths, Christmas ornaments and more will be available. The boutique will be held from 9 a.m. to 4 p.m. Saturday, and from 8 a.m. to 2p.m. Sunday in the church’s McCormick Hall, 15740 Citrustree Road. For more information, call (562) 947-3269. Park to hold dance for senior citizens WHITTIER – A Cherry Blossom Dance will be held from 7 to 10 p.m. Saturday at Parnell Park, 15390 Lambert Road. The dance is for people 55 and older. There will be coffee, door prizes and live music. Admission is $5 per person. For more information, call (562) 464-3350. Hypnosis sessions can cut smoking LA HABRA -Become a non-smoker through hypnosis by enrolling in a two-session workshop to be held from 7:30 to 9 p.m. Oct. 19 and 26 at the La Habra Community Center, 101 La Habra Blvd. The event is offered by the city’s Community Service Department. The workshop will be conducted by Hypnotherapist Pamela Schmidt. The cost is $29 per person. For more information, call (562) 464-3430. – From staff reports160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!last_img read more

Read More »

Antonio Conte urges Chelsea to extend Thibaut Courtois’ contract

first_img Antonio Conte suggests Thibaut Courtois may already be the best goalkeeper in world football Antonio Conte says Chelsea risk losing the best goalkeeper in the world if they do not extend Thibaut Courtois’ contract.The 25-year-old’s present five-year deal expires in June 2019 and this week Courtois said he would wait until the end of the season to discuss a renewal.The Belgium goalkeeper, who has been repeatedly linked with Real Madrid, spent three years on loan from Chelsea at Atletico Madrid before succeeding Petr Cech as the Blues’ number one.Conte deferred to Chelsea’s hierarchy on the topic of Courtois’ contract, but had a warning for the Blues.“I can say Courtois is one of the best, maybe the best goalkeeper in the world and he is a player very important for Chelsea,” said Conte, whose side play at Liverpool on Saturday.“But the renewal of contract is a task for the club.“He knows very well my opinion and my thoughts about him. I consider him one of the best.“He will be the best in the world… maybe he is now the best, but for sure, in the future for this goalkeeper (he will be the best).”Conte referenced the fact Arsenal pair Alexis Sanchez and Mesut Ozil are entering the final six months of their contracts. It is a situation Chelsea usually avoid and will likely wish to do so with Courtois, who signed from Genk in 2011.“As you know very well if a big player decides to not sign a new contract it is very difficult for the club to face this issue,” Conte added.“But at the same time there is space to deal with this type of situation and to try to solve the situation.“In this season, maybe Sanchez and Ozil are finishing their contracts with Arsenal.“These types of situations are not simple but every club has to try and solve all these situations.” 1last_img read more

Read More »

Leeds vs Brentford LIVE commentary: Full talkSPORT coverage for Championship clash

first_img Hull defender MacDonald given all-clear after battle with bowel cancer Orient chief gives update on manager search after ‘unfortunate’ Fletcher sacking ROUND-UP goalless Sam Allardyce says Bolton should not have called off Doncaster gameLeeds vs Brentford: What has been said?Leeds head coach Marcelo Bielsa: “Brentford is a different team. They have a different future that you cannot link with anyone else in the Championship. They’ve bought and sold some very good players. We have to see how they work the new squad.“I know the circumstances, to win is always important. We want to see satisfaction.”Brentford head coach Thomas Frank: “We played two games last year that were very even, we respect them, they play fantastic football,” Frank said.“I admire the manager Marcelo Bielsa massively, but we are confident and believe we can go up there and win.”“We know its massively difficult to go up there, but we are looking forward to it!” Strugglers Wigan hold Blackburn to goalless draw in Championship 2 Bannan penalty helps Sheffield Wednesday strengthen grip on play-off place GREAT NEWS EFL result Leeds vs Brentford: How to listenThe Championship  clash will get under way at 7:45pm on Wednesday, August 21.Full commentary from Elland Road will be live on talkSPORT 2, with our coverage starting at 6pm.To tune in, just click here for the live stream or click the radio player below.Meanwhile, Hugh Woozencroft will bring the latest action from tonight’s other Championship ties on talkSPORT. Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 2:10Loaded: 7.63%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -2:10 Playback Rate1xChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio Tracken (Main), selectedFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.Close Modal DialogThis is a modal window. This modal can be closed by pressing the Escape key or activating the close button.PlayMuteCurrent Time 0:00/Duration 0:00Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:00 Playback Rate1xFullscreen Getty Images – Getty Cardiff and Preston play out stalemate in Championship early kick-off stalemate Marcelo Bielsa’s Leeds host Brentford tonight ‘close’ CONFUSION Leeds will be looking to return to the top of the Championship table tonight when they host Brentford.Unbeaten Leeds saw off Wigan on Saturday while Brentford drew 1-1 at home to Hull. 2 The Bees performed well against Marcelo Bielsa’s side last season, drawing 1-1 in West Yorkshire before claiming an impressive 2-0 win at DescriptionGriffin Park.Now they are set to go head-to-head again and talkSPORT 2 will have full coverage of the match. Here’s how you can tune in. Leeds vs Brentford: Team newsLeeds captain Liam Cooper and left-back Barry Douglas are doubtful for the game.Ezgjan Alioski could also miss out but Helder Costa and Eddie Nketiah could make their first league starts for the club.Brentford are expected to name the same side that started Saturday’s draw with Hull.That would see former Leeds defender Pontus Jansson return to Elland Road for the first time while Said Benrahma is pushing for a recall. Macclesfield set for further EFL sanctions after Plymouth match is called off Getty Images LATEST CHAMPIONSHIP NEWS Brentford defender Pontus Jansson is set to return to Leeds Leeds lose at Fulham, West Brom held, Charlton’s winless run continues last_img read more

Read More »

John T “Harry” Silverthorn, 76 of Mitchel

first_imgBrother Lyndell Manship Officiating                              He enjoyed hunting in his spare time. He was born March 23,1943 in Campbellsburg, IN, to John Henry and Johana Gibbie Silverthorn. He was preceded in death by 2 brothers, Charles Silverthorn, Junior Silverthorn, Sisters Mary Deweese Margie Mattox, 2 Great grandsons: Alexander Maurice Robbins, Bryson Hollis Silverthorn. He was a retired dairy farmer. Visitation from 9 AM until the time of the service Monday at the funeral home. Interment to follow at the Livonia Cemetery. Arrangements made by Dillman-Scott Funeral Home, 226 W. Campbell Street, Paoli, IN 47454.  Sons     Steven Kent (Arlene) Silverthorn                Mitchell, Indiana             Mark Arron (Chrystal) Silverthorn             Orleans, Indiana              John Kevin (Donna) Silverthorn                  Orleans, Indiana            3 Daughters:  Anita K Deckard                                            Salem, Indiana                 Diana Waldon                                           Bloomington, Indiana                Jill (Rick) Wells                                                    Paoli, IN  1 Brother      Robert Silverthorn                              Fredericksburg, Indiana1 Sister:                 Virginia Mattingly                             Paoli, Indiana             Also surviving John are Eighteen grandchildren: Forty great-grandchildren: One Great-Great grandchild.       Survivors include:Spouse:                         Eleanor Silverthorn                                      Mitchell, Indiana He was a member of the Acts Full Gospel Church John T “Harry” Silverthorn,76 of Mitchell, Indiana, passed away Thursday, April 18th, 2019 at IU Health Hospice House Bloomington, IN.     Funeral services @ 2.00 pm Monday April 22, 2019 at the Dillman-Scott Funeral Home. He married Eleanor Reynolds on February 28, 1959 Online Condolences may be made at www.Dillman-Scott Funeral Home.comlast_img read more

Read More »

Using Video Surveillance to Audit Your Retail Business

first_imgThroughout my career, I’ve seen some outrageous behavior captured on surveillance video. From performance and productivity issues-like employees showing up late and doing personal things on business time-to outright theft, I’ve seen it all.As an owner or manager at any level, it’s disheartening to think of what can go on in your organization when you are not there. You do your best to set high standards, but you can’t be there 24/7 to monitor what’s taking place. Most employees do a good job and can be trusted, so it’s even more disappointing when a few people prove otherwise.It is for this reason that many organizations are leveraging video data to conduct regular operations audits. By reviewing snapshots of video throughout the day, they’re able to get a more complete view of how their business is running. Video-based operations audits have helped many businesses increase return on investment (ROI) and boost sales, revenues, and profit by finding theft and fraud they didn’t know existed. Video audits also enable organizations to uncover operational, compliance, and employee performance issues, which if left unchecked can impact their ability to successfully provide services and maintain their reputation.- Sponsor – In my view, video is the best method of acquiring this information since it captures activity that would otherwise go unseen. Video allows organizations to see operations as their customers or clients do, unfiltered and the way it occurs when no authority figure is present.For organizations interested in auditing their operations with video, there are several options available. Some video surveillance companies offer operational audits as a managed service, where they review the video for you based on a list of key performance indicators (KPIs). Others outsource the service to a third party, while still others offer user-friendly video management software tools that allow organizations to manage the audits in-house. Below are a few things to consider before making your selection.Establish Your ObjectivesFirst, identify what your organization wants to achieve with an operations audit. Do you only want to see exception-based reports with corresponding video, or are you also interested in health and safety issues, the quality of your customer service, and how your employees are performing? Organizations may want to consider a solution that, in addition to supporting audits, integrates point-of-sale (POS) transaction data with video analytics like queue length monitoring, people counting, or dwell time to help assess speed of service or conversion rates and measure promotional success and other behaviors. Whatever your requirements, it’s important to identify that wish list up front and make sure that your preferred solution is flexible enough to meet those needs.Cover All Areas of Your BusinessTheft and loss can occur throughout your organization, so make sure your audit covers all areas of your business and can quickly alert you to signs of trouble.Retail organizations can benefit from a solution that integrates video with POS transaction data to support advanced loss prevention investigation capabilities. Owners and managers will also appreciate the ability to set up custom screenshots, so they can see at a glance what’s happening in their locations and even create alarms and alerts so that they are notified when, for example, a backdoor opens at 3 a.m.The most sophisticated thieves won’t leave an obvious trail. They will cover their tracks by using alternate methods like stealing a key to open a cash drawer or sneaking merchandise out your back door after business hours. Leveraging the video system you already have in place for physical security provides you with a convenient and cost-effective way to keep an eye on your assets.Consider Who Will Be Viewing the VideoIf your organization doesn’t have the resources to review operational audits, you can always opt for a managed service to have this done for you. However, you know your business best, so take the time to ensure that the person managing the process knows what to look for. If a third-party auditor is just checking off a list of your ten predefined KPIs, they may miss other important issues.For example, if you are a quick-service restaurant or fast-casual restaurant, an auditor focused solely on cash handling might miss the equally important fact that an employee is cross-contaminating food. It’s essential to ensure that your auditor truly understands your operation and what constitutes good performance and good service. Otherwise, the process is much less valuable to you. One of my recommendations is to have a top performer within your organization view the video in parallel with your external auditor a few times to evaluate it based on your standards.High-Quality Video Makes the DifferenceThere’s no point conducting an operations audit if the images are blurry and it’s not possible to see what is taking place in the video. Make sure the solution you select offers clear, high-definition video with the level of detail required for investigations and a successful litigation defense, if needed.I can tell you from experience that it makes all the difference. I know of one organization that was facing litigation after a customer slipped and fell inside their premises. The injured person claimed that the fall was due to a wet floor, but their allegation was disproven once investigators reviewed the recorded surveillance video. Because the images were clear, investigators were able to zoom in and see that the customer was wearing flip-flops and had tripped because of her footwear, not because of a wet floor.By considering the above points, you and your organization will be better equipped to decide which type of operations audit best suits your needs. Remember to do your research, ask questions, and request a live demonstration of the solution.SIDEBAR: Staying Current with Your Audit: Getting Smart about Smartphone UseSuccessful retailers continually tweak their product lines, customer service, and advertising strategies to keep up with trends and remain competitive. They are also quick to adopt technological innovations that help them reach customers more effectively or improve operations.But many companies overlook the impact that simple technologies, such as smartphones, may have on security. Consider these three, real-life examples of how smartphone use is contributing to retail losses.Perfect Timing for a Theft. Using their smartphone, an employee can easily alert criminal partners when the ideal situation exists to commit a robbery. Maybe the manager has just opened the safe to make a night deposit, for example, or has just closed the store or restaurant for the evening. All the employee needs to do is text an outside accomplice to alert them to the ideal opportunity for a robbery.Would You Like (Free!) Fries with That? Another smartphone strategy involves friends or accomplices texting an employee to ask for freebies to be included in their order. This is common in a quick-service restaurant environment, especially at the drive-through window, and is also seen in retail rental operations and houseware deliveries. It can snowball into a major problem if the retailer doesn’t act quickly. As one employee continues to get away with it, others will be more likely to adopt a similar practice with their friends.Special Orders on the Side. Theft can also occur when a cashier doesn’t ring in the entire transaction contents using the main point-of-sale (POS) register system, but instead uses a smartphone to tally up the cost and collect payment from the customer. This type of theft occurs most often at the end of the night when an employee is closing down a register. This theft is not detectable using exceptions and transaction-based reporting methods. In this case, managers will need to rely on their video surveillance to prove a crime took place.Updated policies around smartphone usage combined with effective video surveillance helps retailers ensure that their policies are being followed, so the opportunity to commit these crimes never arises. If a theft does occur, video evidence can help you better understand the circumstances that led to the crime and help you take steps to prevent similar incidents in the future. Stay UpdatedGet critical information for loss prevention professionals, security and retail management delivered right to your inbox.  Sign up nowlast_img read more

Read More »